ARK Audio
www.arkaudio.se

This web site is owned and run by ARLog Konsult
Organisation number: 556912-5924
Phone number: 0141-210021
E-mail: info@arkaudio.se

Payment and prices

Prices:
All prices are current and may change in the future. Individual and current total price for your order is summed up at checkout, including any shipping and payment fees, as well as VAT.

Payment:
For distance orders, payment is made via prepayment to ARLog Konsult's plus giro account or via invoice.

Terms of payment are also stated in the cashier under the respective payment options.

Order, Shipment and Returns

Order confirmation:
When you place your order, an order acknowledgment will be sent as soon as you can read how we received your order.

Delivery time:
The approximate delivery time is 4-7 days, provided the products are in stock. In cases where an order is made from a product that is made when ordering, delivery can take a little longer than usual. See text about delivery time for each product.

Deviations from the specified delivery time may occur. If this happens we will notify us. You as a customer can then change your order if this means an excessive delay

Shipping Damage: 
When you receive your delivery, it is important that you inspect the shipment. If there is damage to the package, you must report it directly to the shipping agent. If the damage is large, you can refuse to receive the shipment. It is NOT possible to report a freight damage afterwards, it must be done when you receive the shipment. ARLog Konsult cannot compensate for a freight damage that has not been notified when the shipment was picked up.

Returns: 
Returns are at your own expense except if the item is defective or if we have packed incorrectly. Returns should be sent by letter or parcel, not by postage. In the event of a change we pay the new freight from us to you.

14 days open purchase

We comply with the distance contract law and thus you have the right to return ordered goods without giving any reason. You cancel your purchase by notifying us within 14 days of receipt of your order (or a larger part of). The item should be returned well packaged, in fine condition and in original carton.

In practice, this means that you as a customer can examine your product and undo the purchase if you are not satisfied. According to the Distance Contracts Act, you may examine the product but not use it, as the right to regret will lapse. Should the product, due to your procedure as a customer, no longer be in new condition, your right of withdrawal will be forfeited. This also includes that the product must be returned in original packaging.

NB! Right of withdrawal does not apply when purchasing products that are bespoke/custom made orders.

The right of withdrawal also does not apply to products that cannot be returned for hygiene or health reasons when the packaging is broken, for example in-ear headphones and ear pads for headphones (see Chapter 2, Section 11, fifth paragraph of the Distance Contracts Law (svenska Lagen om distansavtal)).

Refund

If you use your right of withdrawal, we will refund whatever you paid for the item as soon as or at the latest within 30 days from the day we received the item. You have to pay the return costs yourself when you return the item.

Read more about the Distance Contracts Law at the Swedish Consumer Agency: : http://www.konsumentverket.se/

Guarantee:
New products have a 1 year warranty, used and demo products have a three month warranty. In accordance with Swedish law, ARK Audio undertakes to exchange the goods or perform any repairs required in the event of defects in the product that existed when the product was delivered to the customer. All warranty obligations expire when the customer or any other person disassembles the item or breaks any seals on the item. Please note that the guarantee is an agreement between the seller and the buyer and that the guarantee does not automatically come with a resale.

Tubes have a three-month warranty. ARK Audio will repalce replace the broken tube if it breaks during the warranty period.

Tubes should be handled with care. The tubes are comparable to a light bulb which means that they are sensitive to shocks and vibrations, especially when they are hot. Therefore, you should never move a hot tube amplifier as the tubes will then be broken.

NB1!
Pre- and power amps are important to switch on and off in the correct order. Always turn on the pre-amp before turning on the powwr amp. If the pre-amp has a warm-up phase before turning on, wait for this to be completed before the power amp is turned on.
When you switch off the system, do this in reverse order, ie the power amp first, and the pre-amp last.

NB 2! Any secondary faults on the electronics or additional service costs incurred if a tube is broken at delivery or breaks is not covered by any warranty. Replacement of tubes in the electronics is done at the customer's own risk.

Returns are sent to:
ARLog Konsult AB
Morkullevägen 18
59029 BORENSBERG

Unsolved shipping
For shipped packages that have not been collected by the end-customer but returned to ARLog Konsult, a fee of SEK 250 is charged to cover our transport and administration costs.

* Reservation for possible publication errors and changes in prices that have not been published.

Privacy Policy

When you place your order with us, you need to provide certain personal information. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with you.

However, you are entitled under the Data Protection Regulation (GDPR) to obtain the information that we have registered about you. You are of course welcome to contact me if you have questions about the Data Protection Regulation and how your personal data is processed.
If you want, you can, regardless, ask that all information about you be removed from the register. None of the information stored about you is passed on to others for sale or the like.

See how you get in touch with us here.